Q2ci. List the steps involved and comment.

Answer:

The steps are listed below...

1. If you are not the member, you need to click on "new customer" link to sign up.
2. If you are the member, you need to sign in
3. Enter email address to sign in and then go to step 5
4. To sign up or register for the new customer, enter personal information
5. Skip the Today' recommendation
6. You can go back to the front page and select the item in the catalog
7. Select the item and you will see the item is in the shopping cart
8. Pay for the item by VISA/Master and complete the payment or go to step 9 to enable One-Click Ordering
9. To enable One-Click Ordering, save the VISA/Master Card information in Amazon
10. Complete the payment

My comment for the above steps is that they are simple and easy enough that all Internet User can perform and interact well. However, I suggest the One-Click Ordering should be enabled in step 3 & 4. Thus, the new customer can use One-Click Ordering in his or her first transaction.