Q1. Choose ONE of the four ways to manage and develop integrated systems as listed below;

Exercise 26

What to do:

The final topic is for group reflective study using the wiki tool in CSU Interact and a way for you to add a final reflective comment on systems integration and make your closing remarks to your Developer's blog.

Q1. Choose ONE of the four ways to manage and develop integrated systems as listed below;

Answer:

I chooses the way - Business Process Analysis to manage and develop integrated systems and I am using ROR to do it. From the given information below, ...

Organizations can use several systems to monitor, record business process transactions such as:

• Enterprise Resource Planning (ERP),
• Customer Relationship Management (CRM),
• Workflow Management

These software systems store data on instances of business processes transactions and can be analyzed using data or process mining (PM) and reverse business engineering (RBE). In the case of ERP systems, integration of all data and processes goes into a single database as system components - the ultimate integration notion, perhaps.

I have 3 options. The options are ERP, CRM and Workflow Management. Within these 3 options, I would like to select Workflow Management for my application development.

With this Workflow Management, the employees of a company can enter their OverTime Labouring so that OverTime Payment can be calculated and paid.

The Diagram-91 shows the Worflow Management System.
Diagram-91 - Workflow Management System for Recording Overtime of Employees

This workflow management is to record Overtime Activities of Customer's Service Calls. The JobID is the ID assigned for the Customer's Service Calls. The EmployeeName is the name of the employees. The EmployeeID is the ID number of the employees. The JobDescription is the text to descirbe what to do in the Customer's Service Calls. The date and time is the date and time when the employees give services to the customers.

Every Employee needs to input entries to this system if the employee works over normal office hours. When the entries are accumulated, the management level can then analyze the overtime behaviours of the employees and then the related company policies of the management level can be set. Also the workflow management system help account department to calculate the OT payment.

I have successfully developed the workflow management system using ROR. To manage this ROR system, we can use PhpMyAdmin tool to manage the overtime database in MySQL. For the source codes in ROR, it is easy to maintain because ROR uses MVC and OOP approach. It is also suggested to use ROR IDE to manage the ROR source codes.